Join Santa and his Time Elves on an interactive adventure to recover lost presents scattered across history. Travel through time from dinosaurs to Victorian markets, meet Santa on his throne for photos and Christmas wishes, and receive your official Christmas Time Traveller certificate. Help save Christmas and create magical memories! Book your Christmas time travelling adventure today. 

Find out more: https://chimesuxbridge.co.uk/whats-on/ 

You can visit Santa’s Time Machine on 5th, 6th, 12th, 13th, 19th, 20th, 21st, 22nd & 23rd December 2026. For full information about the event, timings and availability please visit: https://chimesuxbridge.co.uk/whats-on/   

Yes, each family group will have an individual meet with Santa.

All children will receive a 'Christmas Time Traveller' certificate to take home (certificate only).

This is an all-ages event for the whole family; however, it is created specifically with children aged 2–10 years in mind, so please consider this when booking.

Any individual aged 16+ who wishes to be part of the experience needs to book a child ticket. 

Each session is approximately 20 minutes long, but up to 30 minutes should be allowed in total, to include 10-minutes prior to your session time for checking in. Please arrive 10 minutes before your session start time for check-in. Late arrivals may be accommodated where possible but will not be able to enjoy the full experience. If you are not present within 5 mins after the start time of your session, we may allow other guests to take your place.

Tickets for Santa’s Time Machine at The Chimes cost £6 per child + £1.50 booking fee.

Santa’s time machine is located at The Chimes, High St, Uxbridge UB8 1GA on the Lower Mall outside Toytown.

Parking information can be found here https://chimesuxbridge.co.uk/parking/

Book your tickets online at https://thechimes.digitickets.co.uk/tickets or scan the QR codes outside the event. Please note that tickets are not available on the door and must be pre-booked. Subject to availability, tickets can be purchased until 10 minutes before each session begins.

Babies in arms do not require a ticket if attending with paying siblings, however a minimum of one child ticket must be purchased per family group and so if the only child in your group is a baby in arms, they will require a ticket. If you are attending Santa’s Time Machine 

and wish a child to receive a ‘Christmas Time Traveller’ certificate and meet Santa, they will require a ticket. 

Adults do not require tickets, however the event space is not very big and so to ensure the quality of the experience for all attendees we politely request that you limit the number of adults in your group to 2. Additional adults will be welcome to watch from outside of the event perimeter. If, on occasion, the event space feels very busy, we will ask grown-ups to help by standing to the edges. We really value your cooperation. 

Any individual aged 16+ who wishes to be part of the experience needs to book a child ticket. 

Yes, you will be emailed an e-ticket. You may show it on your smart mobile or make a note of the booking name and your reference number. In the interest of saving trees, we recommend not printing your ticket!

No, bookings are non-refundable, however you can amend the date and time of the booking yourself, subject to availability. In order to be able to amend your booking you will need to have registered for a DigiTicket user account. This can easily be done while purchasing tickets and you will be prompted to do so at the end of your transaction.

You cannot make amendments to a booking on the same day that the booking is for; however, you can amend future bookings up to 48 hours before the sessions scheduled start time.

If you need any assistance with tickets, please email chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours. The ticket email is monitored during normal office hours. 

Bookings will be made under the name of the person booking for your group. You do not need to change the name on the booking as long as the persons attending have the confirmation email and/ or QR code and know the booking name.

No more than 10 tickets can be purchased per general session. Groups are mixed bookings. For example, if you purchase 2 tickets, your children will be in a session with up to 8 other children (10 children total per general session / 8 per SEND session).  

Please contact chimes-tickets@bakehousefactory.co.uk in advance if you wish to discuss group bookings. 

Tickets are non-refundable, however in special circumstances we may be able to rearrange your booking (subject to availability). Contact our team via the email on the contacts via chimes-tickets@bakehousefactory.co.uk and we will try to help. We cannot guarantee we will be able to change tickets. We aim to respond to all enquiries within 48-hours.

You can make changes to your booking online up until 48 hours before the booking date and time (subject to availability).  In order to be able to amend your booking you will need to have registered for a DigiTicket user account.  This can easily be done while purchasing tickets and you will be prompted to do so at the end of your transaction.

If you have not registered for an account our team may be able to assist you. Contact our team via the email chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48 hours.

Only card payments are accepted - either online when booking, or at the venue if payment was not made online or you are adding additional tickets to an existing booking. We are not able to accept cash payments.

There are dedicated sessions for those with Special Educational Needs and/or Disabilities (SEND) throughout the event. These sessions have been created with SEND persons in mind and are quieter and calmer than our other Santa’s Time Machine sessions, with a reduced capacity. Those with SEND requirements can of course attend any session. Carers with ID can attend without a ticket, in addition to 2 ticketed adults, where necessary - though we would suggest to keep the adults to 2 if possible. 

If you have any further questions about our SEND sessions or have any specific ticketing, access or support needs you would like to talk to us about, please speak to our team via chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours. 

We recommend that you arrive at the event no earlier than 10 minutes before your pre-booked time slot.

If you are late for your booking time, arriving after the start of your session time, we cannot guarantee entry and you may need to buy new tickets to come back at a later time or on another day (subject to availability.) There will be no refunds if you miss your booked session.

Please contact our team by email on chimes-tickets@bakehousefactory.co.uk if you have any concerns. We aim to respond to all enquiries within 48-hours.

If your session is cancelled by the organisers, we will endeavour to rebook you onto another session.  If there are no further sessions available or you are not able to attend any alternative dates offered, then we will refund the cost of your tickets minus any booking fees.

If the event is cancelled your tickets will be refunded minus any booking fees.

You are welcome to pass your tickets to a third party if you are unable to attend your booked session.

If you choose to sell or give your ticket to another person, you do NOT need to notify the venue of the change of name, they will just need to have the booking name, booking reference number and QR code. We will be unable to help with any enquiries relating to booked tickets from persons who are not the named person who bought the original tickets

We cannot accept liability for tickets passed to a third party or any transactions between third parties.

Apologies but we cannot accept any responsibility or liability for tickets NOT purchased directly from our ticket site or website. We will be unable to help with any enquiries specifically related to booked tickets from persons who are not the named person who bought the original tickets.

Santa’s Flight School an inside experience on the Lower Mall of The Chimes.

Santa’s Time Machine is an inside experience on the Lower Mall at The Chimes.

There may at times be the presence of a professional photographer or videographer at Santa’s Time Machine for marketing purposes. If for any reason you do not wish for you or any member of your group to be recorded or photographed, please notify our team on arrival and we will ensure your wishes are adhered to.

There are permanent toilets and baby change facilities located near Santa’s Time Machine, which are well signposted.

There is a small area to park your buggy at the event space. Buggies are left at the owner’s risk.

The set is designed to be inclusive. If you have any specific access needs that you would like to discuss with us before your visit, please contact our team by emailing chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours.

Pets are not permitted inside the venue and centre, except for registered assistance animals.

No, in the interests of health and safety, we would ask that you refrain from eating and drinking inside the experience.

Smoking and vaping is not permitted inside the venue and centre.

In order to ensure that everyone is able to enjoy the experience, please ensure all mobile phones are on silent while inside the experience and refrain from making or receiving any calls.

Mobile phone photography and videography is permitted for families enjoying the experience seeking to preserve and share their memories with friends and family.

We do not have an official photo opportunity available at Santa’s Time Machine however you are welcome to take your own photos of your children.