This year, The Chimes are welcoming families to visit Santa’s Flight School. Join in with the magic of Christmas and experience how the delivery of gifts is possible aboard Santa’s huge reindeer-drawn sleigh!

The Sky Flight Elves are coming to Chimes to identify new recruits for the Flight division of the North Pole; welcoming fresh flight cadets, taking them through the basics of sleigh elf and safety, and the Christmas aeronautical commands before… children  are invited aboard the sleigh with Santa to pilot the best reindeer around, Rudolph, maybe even making his famous nose flash red!

All graduating Flight Cadets will see in inside the secret world of sleigh-craft land eave with a Special Certificate, sealed with the Sky Flight Salute

Santa’s Reindeer Flight School invites you to step into the world of flight, marvel at the magic behind Christmas deliveries and become part of a select few, who, should they be needed, may one day find themselves invited on that special sky ride on Christmas Eve night.

You can visit Santa’s Flight School on 6th, 7th, 13th, 14th, 20th, 21st, 22nd & 23rd December 2025. Click on the ticketing website to find the latest availability.

Yes, each family group will have an individual meet with Santa.

All children will receive a ‘Santa’s Flight School’ certificate to take home.

This is an all-ages event for the whole family; however, it is created with children aged 2-10 years specifically in mind, so please consider this when booking.

Each session is approximately 20 minutes long, but up to 30 minutes should be allowed in total, to include 10-minutes prior to your session time for checking in. Please arrive no later than 5-minutes before the session starts. If you are not present within 5 mins after the start time of your session, we may allow other guests to take your place. 

Tickets for Santa’s Flight School at The Chimes cost £6 per child.

Santa’s Flight School is located at The Chimes, High St, Uxbridge UB8 1GA on the Lower Mall between Moss Bros and Toy Town.

Parking information can be found here https://chimesuxbridge.co.uk/parking/

Tickets are not available on the door. Tickets can only be pre-booked online at http://thechimes.digitickets.co.uk/tickets. Subject to availability, tickets will be available until 10 minutes before each session is due to begin.

Babies in arms do not require a ticket if attending with paying siblings, however a minimum of one child ticket must be purchased per family group and so if the only child in your group is a baby in arms, they will require a ticket. If you are attending Santa’s Flight School and wish a child to receive a ‘Santa’s Flight School’ certificate from Santa, they will require a ticket.

Adults do not require tickets, however the event space is not very big and so to ensure the quality of the experience for all attendees we politely request that you limit the number of adults in your group to 2. Additional adults will be welcome to watch from outside of the event perimeter. If, on occasion, the event space feels very busy, we will ask grown-ups to help by standing to the edges. We really value your cooperation.

Yes, you will be emailed an e-ticket. You may show it on your smart mobile or make a note of the booking name and your reference number. In the interest of saving trees, we recommend not printing your ticket!

No, bookings are nonrefundable, however you can amend the date and time of the booking yourself, subject to availability. In order to be able to amend your booking you will need to have registered for a DigiTicket user account. This can easily be done while purchasing tickets and you will be prompted to do so at the end of your transaction.

You cannot make amendments to a booking on the same day that the booking is for; however, you can amend future bookings up to 48 hours before the sessions scheduled start time.

If you need any assistance with tickets, please email chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours. The ticket email is monitored during normal office hours.

Bookings will be made under the name of the person booking for your group. You do not need to change the name on the booking as long as the persons attending have the confirmation email and/ or QR code and know the booking name.

No more than 10 tickets can be purchased per general session or 6 tickets per SEND session. Groups are mixed e.g. if you buy 2 tickets, there will be up to 8 other children in your session. Please contact chimes-tickets@bakehousefactory.co.uk in advance if you wish to discuss group bookings.

Tickets are non-refundable, however in special circumstances we may be able to rearrange your booking (subject to availability). Contact our team via the email on the contacts via chimes-tickets@bakehousefactory.co.uk and we will try to help. We cannot guarantee we will be able to change tickets. We aim to respond to all enquiries within 48-hours.

You can make changes to your booking online up until 48 hours before the booking date and time (subject to availability).  In order to be able to amend your booking you will need to have registered for a DigiTicket user account.  This can easily be done while purchasing tickets and you will be prompted to do so at the end of your transaction.

If you have not registered for an account our team may be able to assist you. Contact our team via the email chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48 hours.

Only card payments are accepted - either online when booking, or at the venue if payment was not made online or you are adding additional tickets to an existing booking. We are not able to accept cash payments.

There are dedicated sessions for those with Special Educational Needs and/or Disabilities (SEND) throughout the event. These sessions have been created with SEND persons in mind and are quieter and calmer than our other Santa’s Flight School sessions, with a reduced capacity. Please note, the sleigh is not fully accessible. Those with SEND requirements can of course attend any session. Carers with ID can attend without a ticket, in addition to 2 ticketed adults, where necessary - though we would prefer to keep the adults to 2 if possible. 

If you have any further questions about our SEND sessions or have any specific ticketing, access or support needs you would like to talk to us about, please speak to our team via chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours.

We recommend that you arrive at the event no earlier than 10 minutes before your pre-booked time slot.

If you are late for your booking time, arriving after the start of your session time, we cannot guarantee entry and you may need to buy new tickets to come back at a later time or on another day (subject to availability.) There will be no refunds if you miss your booked session.

Please contact our team by email on chimes-tickets@bakehousefactory.co.uk if you have any concerns. We aim to respond to all enquiries within 48-hours.

If your session is cancelled by the organisers, we will endeavour to rebook you onto another session.  If there are no further sessions available or you are not able to attend any alternative dates offered, then we will refund the cost of your tickets minus any booking fees.

If the event is cancelled your tickets will be refunded minus any booking fees.

You are welcome to pass your tickets to a third party if you are unable to attend your booked session.

If you choose to sell or give your ticket to another person, you do NOT need to notify the venue of the change of name, they will just need to have the booking name, booking reference number and QR code. We will be unable to help with any enquiries relating to booked tickets from persons who are not the named person who bought the original tickets

We cannot accept liability for tickets passed to a third party or any transactions between third parties.

Apologies but we cannot accept any responsibility or liability for tickets NOT purchased directly from our ticket site or website. We will be unable to help with any enquiries specifically related to booked tickets from persons who are not the named person who bought the original tickets.

Santa’s Flight School an inside experience on the Lower Mall of The Chimes.

We do not have an official photo opportunity available at Santa’s Flight School, however you are welcome to take your own photos of your children.

There may at times be the presence of a professional photographer or videographer at Santa’s Flight School for marketing purposes. If for any reason you do not wish for you or any member of your group to be recorded or photographed, please notify our team on arrival and we will ensure your wishes are adhered to.

There are permanent toilets and baby change facilities located near Santa’s Flight School, which are well signposted.

There is a small area to park your buggy at the event space. Buggies are left at the owner’s risk.

The set is designed to be inclusive, however please note that Santa’s sleigh is not fully accessible. If you have any specific access needs that you would like to discuss with us before your visit, please contact our team by emailing chimes-tickets@bakehousefactory.co.uk. We aim to respond to all enquiries within 48-hours.

Pets are not permitted inside the venue, except for registered assistance animals.

No, in the interests of health and safety, we would ask that you refrain from eating and drinking inside the experience.

Smoking and vaping is not permitted inside the venue.

In order to ensure that everyone is able to enjoy the experience, please ensure all mobile phones are on silent while inside the experience and refrain from making or receiving any calls.

Mobile phone photography and videography is permitted for families enjoying the experience seeking to preserve and share their memories with friends and family.